Warranty & Guarantee Policy

1. Warranty Coverage

We at Micro Power BD are committed to providing high-quality IPS (Instant Power Supply) solutions. Our products are covered under a Life time warranty to ensure customer satisfaction and reliability.

1.1 Warranty Period

IPS Unit: [X] years from the date of purchase.

Battery: Covered by the battery manufacturer’s warranty.

1.2 What is Covered?

Our warranty covers manufacturing defects and faulty workmanship in materials or components under normal usage conditions. The warranty includes:

Issues with power output or failure due to internal defects.

Manufacturing defects in the circuit board or transformer.

Faulty charging or inverter switching functions.

1.3 What is Not Covered?

This warranty does not cover:

Physical damage, breakage, or accidental impact.

Damage caused by power surges, lightning, or electrical fluctuations.

Unauthorized repairs or modifications.

Issues arising from improper installation or misuse.

Battery-related issues (unless covered separately by the battery manufacturer).

2. Warranty Claim Process

To claim warranty service, customers must:

1. Provide a valid proof of purchase (invoice/receipt).

2. Contact our customer service at [Customer Service Number] or email [Customer Service Email].

3. Send or bring the product to our authorized service center for inspection.

2.1 Repair & Replacement

If the issue is covered under warranty, we will repair or replace the defective part at no cost.

If the product is beyond repair, we may offer a replacement unit or an upgrade at a discounted price.

The warranty period does not extend after repair or replacement.

3. Guarantee Policy

In addition to our warranty, we offer a 2 Years satisfaction guarantee:

If the product has a manufacturing defect within the first 2 Years of purchase, we will offer a full replacement.

The product must be returned in its original packaging with all accessories and documentation.

4. Limitations of Liability

Our liability is limited to the repair or replacement of the defective unit.

We are not responsible for indirect damages, loss of business, or any incidental losses due to product failure.

5. Customer Support

For any queries or support, reach out to us:

📞 Hotline: +8801872857427

📧 Email: micropowerbd0@gmail.com

🌐 Website: https://micropowerbd.com